We may collect the following information about you:
Information which you provide to us by filling in forms or which you otherwise submit on the Site. This includes, for example information provided for registration to the Site, or for or other participation in any on-line interactive activity, such as posting material on the Site. We may also ask you for information when you report a problem with the Site.
Details of your visits to the Site and other websites including, but not limited to, traffic data, location data and other communication data and the resources that you access
If you contact us, we may keep a record of that correspondence.
We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
We may collect information about your computer, including where available your IP address, operating system and browser type, in order to analyse trends, administer our Site and track your movements while on the Site. This is statistical data about our user’s browsing actions and does not provide us with personally identifiable data.
We will use any data which we collect about you lawfully only, in accordance with the Data Protection Act 1998. We have in place appropriate security policies which are intended to ensure, as far as possible, the security and integrity of all our information, including your personal information.
We use information held about you in the following ways:
To ensure that content from the Site is presented in the most effective manner for you and for your computer.
To provide you with information, products or services (such as newsletters) that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
To carry out our obligations arising from any contracts entered into between you and us.
To allow you to participate in interactive features of our Website, when you choose to do so.
To notify you about changes to our Website.
If you do not want us to use your data in this way, please tick the relevant box situated on the form on which we collect your data, or send an e-mail to: email@example.com
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
We may disclose your personal information to any of our group companies. We may also disclose your personal information to third parties:
If Distinctive Inns Ltd, or substantially all of its assets, is acquired by a third party, in which case personal data held by it about our customers will be one of the transferred assets.
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Site Terms and other agreements; or to protect the our rights, property, or safety and that of our customers or others.
Our Site may contain links to other websites which are not owned or controlled by us. Such other sites are not operated by us, and may have their own privacy policies and we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before or at the time of collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by sending an e-mail to us at firstname.lastname@example.org
You have a right under data protection laws to request access to any of your personal information which we may hold. We may charge you a small fee for such access, in order to meet our costs in providing you with the relevant information. You may also ask us to change any inaccuracies in your information by writing to us, enclosing your postal details, at: Distinctive Inns Ltd, Head Office, The Nuthall, Nottingham Road, Cinderhill, Nottingham, NG8 6AX.
The Distinctive Inns mobile application is owned and operated by Distinctive Inns, who are the controller of all stored data. PepperHQ Ltd operate as a processor of data for Distinctive Inns App.
This policy, together with our app terms and conditions, explain how we may use the information we collect about you, as well as your rights over any personal information we hold about you. Please read this policy and our terms and conditions carefully.
1. Information we collect about you through the Distinctive Inn app
We collect information about you when you:
– Register to use Distinctive Inns App;
– Attempt to check in to our pubs;
– Register your debit or credit card details;
– Upload a profile photo, and
– Use the payments facility in the Distinctive Inns App to pay for your purchase.
This information is collected, stored and processed under Article 6(1)(b) of the GDPR, “processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract” i.e. We need this data for you to be able to use the App for it’s primary purposes.
2. Using your information
Collecting personal information in the Distinctive Inns App (name, email address, date of birth) helps us to better understand what you need from us.
We use your information to:
– Improve the functionality and performance of Distinctive Inns App;
– Personalise our services to you;
– Tell you about important changes to Distinctive Inns App and related services, and
– Manage promotions, competitions, customer surveys and questionnaires.
Your personal information is safe with us and will never be released to third party companies for marketing purposes.
Distinctive Inns App captures your geographic location when you attempt to “check in” to one of our pubs. We do this to identify which pub you are in or near to allow you to order and pay using Distinctive Inns App, and to provide an enhanced visitor experience (for example, through digital loyalty cards). We will only capture this information with your consent. The Distinctive Inns App also captures basic usage metrics to help us identify any problems and to make improvements in the future. These metrics also help us understand how people use the Distinctive Inns App and how many people use the different functions within the Distinctive Inns App.
Your contact details and personal information may be used to send direct marketing messages to you via your contact details provided. This is done only with your explicit consent, which can be withdrawn at any time from the My Account menu within the app. You may refuse consent for marketing messages without detriment to any other areas of functionality within the app.
3. Information we capture;
A. Geographic location
We provide enhanced pub visit experiences when you choose to pay using the Distinctive Inns App. You may prevent the Distinctive Inns App from accessing your device’s location services, or turn off the location services of your Mobile Device. Doing so will impact the capability of Distinctive Inns App and prevent you from enjoying an enhanced experience.
B. Data you share with us
(Including information you give us when signing up, and information which is shared automatically, such as Device ID, and IP address)
We use this data to log you in to the Distinctive Inns App and it helps us understand our customers better and present you with appropriate offers and promotions. Your data is stored in an encrypted database and transferred over a secure network connection. You decide which data you do and do not share with us. If you ask us to, we will update, correct or delete any data which you give to us.
C. Your card details
Your card details are not stored on Distinctive Inns App and they are only used in accordance with your payment instructions. Your card details are stored with our payment gateway partner – Square – who are a Level 1 certified PCI-DSS Service Provider. You have to use the payments facility within the Distinctive Inns App to pay for your purchase through the app.
D. Your profile photo
Your profile photo is used in a pub to verify your identity. If you ask us to, we will update, correct or delete your profile photo. However, you must have a profile photo if you wish to use Distinctive Inns App to pay for your purchases in-house.
E. Your purchase history
We use your purchase history to provide personalised offers and analyse which products and rewards are most likely to interest you.
4. Data storage, protection and your right to access and erasure
Your data is stored in an encrypted database and transferred over secure network connections. We will store your information for as long as your account exists in the Distinctive Inns App. If your user account is entirely inactive for a period of 12 months or more, we will delete your account. If you ask us to, or if you delete your account, we will delete the information linked to your account which can identify you personally, including your profile photo and personal details.
You may ask us, at any time, to provide to you confirmation that your data is being processed and access to your personal data. This will generally be provided within 7-21 working days.
5. Marketing & research
If you agree, we may contact you:
– With offers and information about Distinctive Inns products or services.
– For customer research, e.g. to help improve our service.
You can ask us to stop contacting you for marketing and/or research purposes by following the instructions in any such communication or by emailing us at email@example.com
6. Disclosing your information
We will never disclose your information to anyone outside of Distinctive Inns except:
– Where we have your consent
– Where we are required or permitted to do so by law
– To any successors in title to our business.
If we ever transfer your personal information to countries outside the European Economic Area we will ensure that appropriate security measures are taken.